It's all good so far

This day should be the second attempt for the first full post travel day back in the office. Yesterday’s first day back was cut short by a power outage that occurred during lunch. Trekked the 10 flights up from the lunch room to the office and then back down. With a half day on my hands, I ought I would get some of those errands done that can only occur during working hours.

First attempt was to get the company truck inspected. Station 1 no inspection stickers in stock, at least that is what I understood from the Spanglish. To the house, answer a file search issue for Dad, then grab the Comcast box and head back out. NTB is experiencing a computer glitch that prevents the inspection machinery from working, so I continue to drive an un-inspected vehicle.

Comcast was a complete disaster. First waiting in line, pickup replacement box, and could it get it activated after two calls to support in India. Wait in line, return box for another refurbished, install and again we can’t activate. India is hopeless. Declare war and get routed to support in Houston. Their lies are much more colorful. An outage 15 miles from the house is preventing activation. I leave damned thing on all night. No activation as of this am. Box readied for return by sweet wife who will get high def cable card and I will buy new TiVo after work.

The saga continued. Sandra tried to pick up the card on Thursday which was the theoretical resupply day for the Comcast location. Of course they weren’t restocked. Got the TiVo and after a battle w the home network, I had it up and running.

Friday, after giving blood, I manage to get the truck inspected on the second try. Then to comcast. No resupply and no cable cards to be had. Before I leave the parking lot, I call their tech support to see if I can get a service truck to drop one at the house. Can’t do, can’t ship one overnight either. New promise, give them an hour and they will send truck by service center and drop a card off for me. On to work with this too good be true promise.

Get work lined out for travel and head home. Manage to complete another quest and get the USB replacement cable for the camera, then on to Comcast. After standing in line, we discover no one has ever had a service truck do this type of drop off. Counter worker can’t identify the liar from tech support or give me the name of the director of Houston Comcast office. She does call her manager who is trading supplies in another location and they are able to locate two cards. Manager promises to call when she gets to the store. Amazingly, she does call. I return to the store for the sixth time. They recognize me in line and call me up. There is the card. It takes some magic with the inventory accounting before they can release it. They promise to investigate the call center about false promises. They offer to give me 6 months of a premium channel for free. She offers
a premium movie. I counter with the Longhorn Network. She responds that we have already moved mountains but somethings are just impossible.

This entry was posted on September 8, 2012 at 10:24 pm and is filed under Uncategorized. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site.